Welcome to the Smiffys Shop FAQ page! We’re here to help you with any questions you might have about our products, shipping, returns, and more. Dive into the details below to find the answers you need.
Products
What types of costumes do you offer?
We specialise in high-quality, affordable fancy dress costumes from iconic eras like the 1920s, 1950s, 1960s, 1970s (including Disco), 1980s, and 1990s. Our range includes accessories to complete your look, ensuring authenticity and fun for any event!
Are your costumes true to the era they represent?
Absolutely! Our costumes are crafted to inspire creativity and confidence, with attention to historical details that make each piece stand out. Whether you’re a flapper from the 1920s or a disco diva from the 1970s, you’ll shine in our gear.
Do you offer costumes for all ages and sizes?
Yes, we cater to a wide range of ages and sizes. Explore our collections to find the perfect fit for everyone in your group.
Ordering & Accounts
How do I place an order?
Simply browse our website, add your favourite items to the cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method.
Do I need to create an account to order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Shipping & Delivery
Where do you ship to?
We ship globally, except to Asia and some remote areas. Based in Clinton, Australia, we bring costumes to your doorstep worldwide!
What are your shipping options?
We offer two options: Standard Shipping via DHL or FedEx for $12.95 (10-15 days after dispatch) and Free Shipping via EMS for orders over $50 (15-25 days after dispatch).
How long does order processing take?
Orders are processed within 1-2 days before dispatch. Delivery times may vary based on location and customs processing.
Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking number via email to monitor its journey to you.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in original packaging. Contact our customer service at [email protected] to initiate a return.
How do I request a refund?
After we receive and inspect the returned item, we’ll process your refund to the original payment method. Please allow a few business days for the refund to appear.
What if my item is damaged or incorrect?
We’re sorry for any inconvenience! Contact us immediately at [email protected], and we’ll resolve the issue promptly, including replacements or refunds.
Contact & Support
How can I contact customer service?
Reach out to us at [email protected] for any questions. We’re based at 38 Ronald Crescent, Clinton, AU 4680, and we’re happy to help!
Do you offer support for event advice?
While we focus on costumes, we’re always eager to share ideas! Email us for tips on making your event unforgettable with our outfits.
Thank you for choosing Smiffys Shop! We’re dedicated to making your costume experience delightful and stress-free. Happy dressing up!